Shipping policy
Last updated: July 19, 2026
At Sindibuy, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below for information regarding order processing, shipping times, and delivery.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you via email.
Shipping Destinations
We currently ship to selected countries worldwide. Shipping availability may vary depending on your location and local regulations.
If we are unable to ship to your destination after an order has been placed, we will contact you and issue a full refund if necessary.
Estimated Delivery Times
Estimated delivery times vary by destination and shipping carrier.
Processing Time: 1–3 business days
Estimated Shipping Time: 7–20 business days
Please note that these delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated and displayed during checkout, unless free shipping is offered as part of a promotion or specific product listing.
Any applicable customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.
Order Tracking
Tracking information will be provided whenever available.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking details.
Please allow several days for tracking information to become active after shipment.
Delayed Deliveries
While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including:
Customs inspections
Severe weather conditions
Transportation disruptions
Peak holiday seasons
Carrier-related delays
Sindibuy is not responsible for delays caused by shipping carriers, customs authorities, or other external circumstances.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Sindibuy is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping information, please contact us as soon as possible at support@sindibuy.com.
Lost or Missing Packages
If your package appears to be lost in transit, please contact us at support@sindibuy.com.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide:
Your order number
A description of the issue
Clear photos showing the damage
We will review the case and assist you with a replacement or refund where appropriate.
Contact Us
If you have any questions regarding shipping, please contact us at: support@sindibuy.com