Refund policy

Last updated: July 19, 2026

At Sindibuy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

Return Eligibility

To be eligible for a return, the following conditions must be met:
The return request must be submitted within 30 days of delivery.
The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging whenever possible.
Proof of purchase or order number must be provided.
We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:
Digital products and gift cards
Downloadable software or digital content
Personalized or custom-made items
Perishable goods
Items marked as non-returnable on the product page

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us process your request, please provide:
Your order number
A description of the issue
Clear photos showing the product and the problem
After reviewing the information, we may offer a replacement, partial refund, or full refund, depending on the circumstances.

Lost Packages

If your package is confirmed lost in transit, please contact us.
We will investigate the issue with the shipping carrier and provide an appropriate resolution, which may include a replacement or refund.

Return Shipping Costs

Unless the item is defective, damaged, or incorrectly shipped, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law.

Refund Process

Once your return has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Order Cancellations

Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it can no longer be canceled and must follow the return process described in this policy.

Exchanges

We currently do not offer direct exchanges.
If you wish to receive a different item, please return the eligible product and place a new order.

Contact Us

If you have any questions regarding returns or refunds, please contact us at: support@sindibuy.com
We will do our best to assist you and resolve any issues promptly.